Quality & Warranty
Ensuring workmanship with strict quality standards and embracing a continuous improvement culture to support our own mission of Connecting & Protecting PeopleTM with MPG Products & Solutions.
Quality
Our innovative technical approach is matched with the highest industry standards of product manufacturing and special testing to ensure highly reliable, top-quality end products that are Connecting & Protecting People around the world. York's solid legacy includes decades of supplying products to ruggedized naval, airborne, and land-based applications globally, where quality and reliability can be of life-or-death importance. BSC products and solutions continuously satisfy our customer, legal and regulatory requirements as well as the expectations of our customers in all aspects of quality, delivery, performance, safety and reliability. BSC demonstrates a total commitment to quality by maintaining a Quality Management System in accordance with ISO 9001: 2015 requirements and is part of the SC21 initiative. Evolving BSC's quality and continuous improvement targets are achieved by operating a systematic quality management approach throughout the company to lessen the risks and promote the opportunities that can affect the conformity and life cycle of products. Our dedication to improve customer satisfaction is a focal point which is monitored and measured.
Certificates & Registrations:
BSC Filters ISO 9100 Certificate JOSCAR Registration Certificate
Quality
There is no substitute for experienceTM. We are commited to serving your quality and compliance requirements. Our Quality Management System is AS9100 and ISO-9100 certified, with a long record of supplier excellence awards from several of the leading aerospace equipment manufacturers. Dow-Key also offers a wide-range of RoHS compliant products. With over 75 years of proven successful delivery, Dow-Key works to improve quality and delivery requirements for a premier customer experience. Our Continous Improvement culture empowers our front-line employees to contribute directly with improvement events that directly impact quality, cost, and delivery of our products and solutions.
Dow-Key Microwave adheres to and holds our employee workmanship to the leading industry standards:
- IPC J-STD-001
- IPC J-STD-001S
- IPC-A-610 Class 3
- NASA-STD 8739.3
Certificates & Registrations
Dow-Key Microwave AS9100D Certificate Dow-Key Microwave REACH Certificate
Warranty:
Dow-Key Microwave Corporation warrants our products to be free from defects in material and workmanship for a period of one year from date of shipment. This warranty does not apply to defects resulting from product tampering or modification without Dow-Key’s expressed written consent. This warranty also does not apply to software, non-rechargeable batteries, power supplies, or problems arising from normal wear or failure to follow instructions. To exercise this warranty, contact Dow-Key Microwave headquarters in Ventura, California, or email askdk@dowkey.com. You will be given prompt assistance and return instructions. Send the product, transportation prepaid, to the Dow-Key headquarters. Repairs will be made and the product returned within the quoted period of time, transportation prepaid. Repaired or replaced products are warranted for the balance of the original warranty period, or at least 90 days.
Returned Material Authorization:
In order to return material to Dow-Key, please complete the below form:
Upon receipt of the RMA request, a representative will contact you with detailed return instructions.
Advanced Quality & Enhanced Support Warranties
Espy offers a standard system warranty which is a distinct advantage to our customers as it provides a single purchase to cover long-term improvements and select upgrades without further direct support costs. This results in lower overall cost of ownership to our customers and a much easier turnkey solution. Government customers do not have to maintain a team of engineers to support their systems as it is supported directly by Espy.
Espy also offers an industry leading 5-year warranty on every teamSENTINEL system. The warranty includes:
- Remote Software Updates & System Enhancements
- Telephone-based Support
- Hardware Replacement
Espy has a reputation among its customers for quality, performance, innovation and excellence. Our reputation includes exceptionally low warranty claims and expenses, which is directly attributed to our customer satisfaction and repeat customer base.
Quality
Today, in the highly competitive component and integrated assembly industry, K&L continues to set the standard of excellence as a worldwide leader in the supply of RF and microwave filters. K&L Microwave has established a management philosophy of continuous improvement, which is accomplished through implementation of best-in-class business processes. Our reputation for quality is based on our commitment to superior customer satisfaction.
Certificates & Registrations
K&L Salisbury AS9100D & ISO 9001:2015 Certificate K&L Dominican Republic ISO 9001:2015 Certificate
Warranty
Products and goods sold by K&L and covered by this warranty are warranted to be free from defects in material and workmanship at the time of and for a period of one (1) year from the date of shipment from Seller to the Buyer (i.e. delivery of same to the Buyer's carrier). K&L’s warranty obligation hereunder shall be limited to making adjustments by repair, replacement, or refund of the purchase price of any goods and products at the option of the Seller, which are returned to the Seller as provided below within one (1) year from the date of shipment by the Seller. In no event shall Seller be liable for direct, indirect, special, consequential or punitive damages for breach of warranty. Adjustment shall not be allowed for products which have been damaged by lightning, subjected to abuse, improper application of installation, alteration or accident, negligence in use, storage, transportation or handling. Alteration or removal of the serial number or identification markings voids this Warranty. Seller shall have the right of final determination as to the existence and cause of a defect, whether adjustment will be allowed, and if allowed, whether adjustment will be by repair, replacement, or refund.
Quality
Pole/Zero has long been recognized as a leader of high performance Integrate Cosite Equipment and continue to strive for highly reliable products. We know that high quality and reliability is critical to the success of company. We value our internal customer and our external customers and want to ensure we are providing products that are of high quality and high reliability.
Certificates & Registrations
Warranty
New products delivered under orders shall be free from defects in material and workmanship at the time of delivery. Pole/Zero will, at its option, repair, correct or replace, ex works, Pole/Zero’s facility, any item which proves to be defective, provided that Pole/Zero is given written notice of any such defect no later than one (1) year after delivery. Repaired products, will be warranted for a period of 90 days from shipment date. Warranty for paid repairs are exclusively limited to repaired or replaced material and/or workmanship specific to the repairs performed, and does not extend the warranty of the repaired unit.
For detailed warranty information, please view our Warranty Policy.
Return Material Authorization
In order to return material to Pole/Zero, please complete the below form:
Upon receipt of the RMA request, a representative will contact you with detailed return instructions.
Quality
Our innovative technical approach is matched with the highest industry standards of product manufacturing and special testing to ensure highly reliable, top-quality end products that are Connecting & Protecting People around the world. York's solid legacy includes decades of supplying products to ruggedized naval, airborne, and land-based applications globally, where quality and reliability can be of life-or-death importance. BSC products and solutions continuously satisfy our customer, legal and regulatory requirements as well as the expectations of our customers in all aspects of quality, delivery, performance, safety and reliability. BSC demonstrates a total commitment to quality by maintaining a Quality Management System in accordance with ISO 9001: 2015 requirements and is part of the SC21 initiative. Evolving BSC's quality and continuous improvement targets are achieved by operating a systematic quality management approach throughout the company to lessen the risks and promote the opportunities that can affect the conformity and life cycle of products. Our dedication to improve customer satisfaction is a focal point which is monitored and measured.
Certificates & Registrations:
BSC Filters ISO 9100 Certificate JOSCAR Registration Certificate
Quality
There is no substitute for experienceTM. We are commited to serving your quality and compliance requirements. Our Quality Management System is AS9100 and ISO-9100 certified, with a long record of supplier excellence awards from several of the leading aerospace equipment manufacturers. Dow-Key also offers a wide-range of RoHS compliant products. With over 75 years of proven successful delivery, Dow-Key works to improve quality and delivery requirements for a premier customer experience. Our Continous Improvement culture empowers our front-line employees to contribute directly with improvement events that directly impact quality, cost, and delivery of our products and solutions.
Dow-Key Microwave adheres to and holds our employee workmanship to the leading industry standards:
- IPC J-STD-001
- IPC J-STD-001S
- IPC-A-610 Class 3
- NASA-STD 8739.3
Certificates & Registrations
Dow-Key Microwave AS9100D Certificate Dow-Key Microwave REACH Certificate
Warranty:
Dow-Key Microwave Corporation warrants our products to be free from defects in material and workmanship for a period of one year from date of shipment. This warranty does not apply to defects resulting from product tampering or modification without Dow-Key’s expressed written consent. This warranty also does not apply to software, non-rechargeable batteries, power supplies, or problems arising from normal wear or failure to follow instructions. To exercise this warranty, contact Dow-Key Microwave headquarters in Ventura, California, or email askdk@dowkey.com. You will be given prompt assistance and return instructions. Send the product, transportation prepaid, to the Dow-Key headquarters. Repairs will be made and the product returned within the quoted period of time, transportation prepaid. Repaired or replaced products are warranted for the balance of the original warranty period, or at least 90 days.
Returned Material Authorization:
In order to return material to Dow-Key, please complete the below form:
Upon receipt of the RMA request, a representative will contact you with detailed return instructions.
Advanced Quality & Enhanced Support Warranties
Espy offers a standard system warranty which is a distinct advantage to our customers as it provides a single purchase to cover long-term improvements and select upgrades without further direct support costs. This results in lower overall cost of ownership to our customers and a much easier turnkey solution. Government customers do not have to maintain a team of engineers to support their systems as it is supported directly by Espy.
Espy also offers an industry leading 5-year warranty on every teamSENTINEL system. The warranty includes:
- Remote Software Updates & System Enhancements
- Telephone-based Support
- Hardware Replacement
Espy has a reputation among its customers for quality, performance, innovation and excellence. Our reputation includes exceptionally low warranty claims and expenses, which is directly attributed to our customer satisfaction and repeat customer base.
Quality
Today, in the highly competitive component and integrated assembly industry, K&L continues to set the standard of excellence as a worldwide leader in the supply of RF and microwave filters. K&L Microwave has established a management philosophy of continuous improvement, which is accomplished through implementation of best-in-class business processes. Our reputation for quality is based on our commitment to superior customer satisfaction.
Certificates & Registrations
K&L Salisbury AS9100D & ISO 9001:2015 Certificate K&L Dominican Republic ISO 9001:2015 Certificate
Warranty
Products and goods sold by K&L and covered by this warranty are warranted to be free from defects in material and workmanship at the time of and for a period of one (1) year from the date of shipment from Seller to the Buyer (i.e. delivery of same to the Buyer's carrier). K&L’s warranty obligation hereunder shall be limited to making adjustments by repair, replacement, or refund of the purchase price of any goods and products at the option of the Seller, which are returned to the Seller as provided below within one (1) year from the date of shipment by the Seller. In no event shall Seller be liable for direct, indirect, special, consequential or punitive damages for breach of warranty. Adjustment shall not be allowed for products which have been damaged by lightning, subjected to abuse, improper application of installation, alteration or accident, negligence in use, storage, transportation or handling. Alteration or removal of the serial number or identification markings voids this Warranty. Seller shall have the right of final determination as to the existence and cause of a defect, whether adjustment will be allowed, and if allowed, whether adjustment will be by repair, replacement, or refund.
Quality
Pole/Zero has long been recognized as a leader of high performance Integrate Cosite Equipment and continue to strive for highly reliable products. We know that high quality and reliability is critical to the success of company. We value our internal customer and our external customers and want to ensure we are providing products that are of high quality and high reliability.
Certificates & Registrations
Warranty
New products delivered under orders shall be free from defects in material and workmanship at the time of delivery. Pole/Zero will, at its option, repair, correct or replace, ex works, Pole/Zero’s facility, any item which proves to be defective, provided that Pole/Zero is given written notice of any such defect no later than one (1) year after delivery. Repaired products, will be warranted for a period of 90 days from shipment date. Warranty for paid repairs are exclusively limited to repaired or replaced material and/or workmanship specific to the repairs performed, and does not extend the warranty of the repaired unit.
For detailed warranty information, please view our Warranty Policy.
Return Material Authorization
In order to return material to Pole/Zero, please complete the below form:
Upon receipt of the RMA request, a representative will contact you with detailed return instructions.
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